Returns

If you are less than completely satisfied with your purchase, you may return your order within 14 days (from the delivery date) for a full refund.

If you would like to return an order:

  1. Send us an email, which should include your order number and date of purchase. We will give you the appropriate instruction for the return.
  2. Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order.
  3. Once we have received your package, your refund, including taxes (if applicable) will be issued in the original payment method within 14 business days. Any store credits used will populate back to your account immediately.

We regret that we are unable to cover return shipping costs or refund the original shipping charges unless the return was due to our error.

Exchanges

We are unable to offer exchanges, but we are glad to assist you in returning your order and completing a new order for the new item(s) you want. In each case, exchanges will be treated on a case-by-case basis.

If you would like to exchange your item(s):

  1. Send us an email, which should include your order number and date of purchase. We will give you the appropriate instruction for the return.
  2. Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order.
  3. You may then proceed to place an order for a new item/s with a value equal or higher than the returned item. We will ship the new item/s just like any new order.
  4. Once we received your returned package, we will process the full refund (excluding the original shipping cost) within 7 working days.

Please note that for exchanges, customers will have to bear the return shipping cost themselves. In addition, customers will also bear the shipping cost associated with the new item chosen.